Refund policy
RETURN POLICY
If you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund.
All returns must be postmarked within fourteen (14) days of the purchase date.
All returned items must be in new, unused, unopened, and unburned condition, with all original packaging included.
RETURN PROCESS
To return an item, please email our customer service team at:
support@caydenscollections.com
Include your order number and reason for return to obtain a Return Product Reference Number.
Once your Return Product Reference Number is issued:
1. Place the item securely in its original packaging
2. Clearly write your Return Product Reference Number on the package
3. Mail your return to the following address:
Cayden’s Collections
Attn: Returns (Reference #)
2100 Redondo Beach Blvd Ste 63
Torrance, CA 90504
United States
Please Note:
You are responsible for all return shipping charges.
We strongly recommend using a trackable shipping method, as we are not responsible for lost returns.
REFUNDS
After receiving your return and inspecting the condition of the item, we will process your refund or exchange if approved.
Please allow up to seven (7) business days from the date we receive your item to process your return.
You will be notified via email once your return has been completed.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective product, please contact us within 48 hours of delivery at:
support@caydenscollections.com
Include photos of:
• The damaged item
• The packaging
• The shipping label
We will gladly arrange a replacement or refund.
IMPORTANT PRODUCT NOTICE
Due to the nature of our products, we cannot accept returns on:
• Opened hair oils (for hygiene and safety reasons)
• Used or burned candles
QUESTIONS
If you have any questions regarding this policy, please contact us:
support@caydenscollections.com
📞 +1 (877) 941-9990
🕒 Business Hours: 9:00 AM – 7:00 PM PST